1 Introduction & Scope

MOVEX DELIVERY SERVICES L.L.C. ("MOVEX", "we", "our", or "us"), registered in Dubai, United Arab Emirates, is committed to safeguarding the privacy, confidentiality, and security of all personal and commercial data entrusted to us.

This Privacy Policy explains how we collect, use, process, disclose, and protect your information when you interact with our website (movexdelivery.ae), book our temperature-controlled and logistics transportation services, request corporate leasing, or communicate with our operations team across the United Arab Emirates.

2 Information We Collect

To provide safe, reliable, and prompt logistics and refrigerated transport services, we collect the following categories of information:

• Contact & Identification Data: Full name, company name, trade license details (for B2B corporate contracts), phone number, email address, and job title.
• Logistics & Delivery Details: Pickup address, destination address, recipient name and contact details, delivery scheduling preferences, and special handling instructions (e.g. fragile cake handling, perishable flowers, chilled meat temperature ranges).
• Billing & Payment Information: Invoicing details, tax registration number (TRN), payment receipts, bank transfer confirmations, or transaction reference numbers.
• Technical & Browsing Data: IP address, browser type, operating system, pages visited on our site, and access timestamps to maintain website security and optimize performance.

3 How We Use Your Information

We process your data strictly for legitimate business and operational purposes, including:

4 Cold Chain & Fleet Telematics Data

5 Sharing & Disclosure of Information

We do not sell, rent, or lease your personal data to third parties. We only share relevant details with:

• Designated Drivers & Fleet Operations: Delivery addresses, recipient contacts, and handling criteria to fulfill deliveries.
• Regulatory & Legal Authorities: UAE government bodies, RTA, Dubai Police, or judicial authorities when required under UAE statutory mandates.
• Authorized Service Providers: Secure IT, telecommunications, and hosting providers operating under non-disclosure obligations.

6 Data Security & Retention

We employ robust technical and organizational security protocols including encrypted data transmissions, restricted access controls, and firewall defenses to prevent unauthorized access, loss, or misuse of your personal data.

Data is retained only for the duration necessary to provide services, satisfy statutory UAE tax/accounting regulations, and resolve potential delivery disputes.

7 Your Privacy Rights

Under UAE Data Protection regulations, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of data subject to statutory retention guidelines.